Commercial Real Estate, Capital, Insurance, Leasing & Management

Franklin Street Hires Director of Risk Management and Claims

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Franklin Street hires Eric Smith as Director of Risk Management and Claims for the firm’s Insurance division.

Franklin Street hires Eric Smith as Director of Risk Management and Claims for the firm’s Insurance division. Based out of Franklin Street’s Tampa office, Smith represents clients’ interests throughout the claims process and implements loss control strategies.

“Building out the agency’s risk management department enhances Franklin Street’s value to our existing client base while also opening opportunities for growth in other areas of business,” said Tom Kersting, president of Franklin Street Insurance Services.

“Since its inception, Franklin Street has represented the interests of owners, managers and developers of commercial real estate. A natural next step for Franklin Street is to support the contractors who build the assets. These businesses, by nature, are exposed to significant liability and workers compensation exposures. With Eric on board, the agency is positioned to address these challenges on the front end.”

Smith has more than 20 years of experience in the insurance claims arena. He has worked in the capacity of adjuster, corporate trainer, and various management roles at Liberty Mutual over a period of twelve years. Prior to joining Franklin Street, Smith worked for one of the largest privately held agencies in the country as a Claims Advocate, specializing in Casualty and Workers’ Compensation claims.

Kersting believes that Smith’s experience level and professional approach raises the firm’s already high level of service.

“Eric is here to advocate for our clients from the day an incident occurs through to claim closure. His availability, quick nature to act and the accountability he brings to the process leads to favorable outcomes,” Kersting said.

“My aim is to provide stellar claims and risk management service, backstopped by leading carrier partners,” Smith said. “I was immediately impressed by the energy, entrepreneurship and mainly, the success Franklin Street has already experienced. I look forward to helping drive new business and getting to know and going to work for our customers.”

Smith graduated from Clarion University of Pennsylvania majoring in Finance and minoring in International Business. He is a Certified Property Casualty Underwriter (CPCU), an Associate in Management (AIM) and an Associate in Claims (AIC).

About Franklin Street: Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet the evolving needs of clients. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Management, and Valuation—Franklin Street offers unmatched value and optimal solutions for clients nationwide. For more information on Franklin Street, please visit

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