Commercial Real Estate, Capital, Insurance, Leasing & Management

Insurance Services

Commercial Real Estate Experts

Shrinking Liability Insurance Marketplace
Increased Jury Awards and Settlements
Tenant Discrimination Lawsuits
Record Hail Events Across the Country
Hardening Commercial Property Insurance Market
Protracted Claims Settlements
Difficult Lender Requirements
Inaccurate Insurance Cost Indications on Acquisitions
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insurance carrier partners

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Multifamily units

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Commercial SQFT

Providing Insurance Solutions For Clients Across the Country

Franklin Street has the capabilities and expertise to handle complex real estate portfolios throughout the United States

  • Commercial Real Estate
  • Subsidized and affordable
  • Conventional housing
  • Student housing
  • Retail
  • Office
  • Industrial
  • Hospitality
  • Owners
  • Managers
  • Developers
  • Investors

Full-service brokerage specializing in insurance & risk management

Affordable Housing
12,758 Units
AL, FL, GA, LA, MD, NC, TN, UT, VA, WA
Market Rate
11,530 Units
CT, FL, GA, NJ, NY, TX, VA
Affordable Housing
10,051 Units
CA, DC, GA, HI, IL, MD, NC, NY, PA, RI, UT, VA
Market Rate
9,892 Units
CA, DC, GA, HI, IL, MD, NC, NY, PA, RI, UT, VA
Affordable Housing
9,752 Units
CA, FL, GA, MA, MI, NJ, NV, NY, TX, WA
Retail | Office
1,391,234 SQFT
FL, MA, NY
Market Rate
9,749 Units
CT, FL, GA, NJ, NY, TX, VA
Affordable Housing
5,947 Units
TX, MO, KS
Retail | Office
600,000 SQFT
TX, OK
Market Rate
8,711 Units
AR, GA, KY, LA, NY, OH, TN
Market Rate
6,466 Units
AZ, GA, IN, NC, TN
Retail | Office
3,815,000 SQFT
TX, MD, OH
Retail | Office
5,226,438 SQFT
AZ, CA, CO, GA, IL, IN, LA, MI, MS, NE, NV, OH, PA, VA
Market Rate
8,720 Units
FL, GA, MD, NC, PA, SC, VA
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We help investors, developers, and property managers by:

  • Identifying, analyzing and reducing Property & Casualty Risks
  • Smoothly closing on acquisitions from early cost indications to close
  • Negotiating and ensuring compliance for all lender insurance requirements
  • Designing the most cost-effective insurance program based on client’s needs and risk appetite
  • Claims advocacy to ensure the most favorable outcomes
  • Protecting family assets

Tailored Strategies

Franklin Street utilizes business intelligence software to conduct an in-depth analysis of our client’s portfolios. This report identifies trends to:

Our Services

Program
Design

Our insurance marketing process, from submission to binding, ensures our clients receive the most cost-effective program.
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Acquisitions & Lender Compliance

Manages the acquisition process from pre-contract to close including lender communication. We provide premium estimates for any potential acquisitions for use in the client's underwriting.
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Claims & Risk Management

Our claims process has established procedures to manage and oversee losses to resolve them with the most favorable outcome. This includes the triaging of new incidents and facilitating claim negotiation strategies.
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Program Administration

The day-to-day servicing of our clients’ accounts with regard to certificates, invoices, endorsements, inspections, billings, and more is our responsibility to your program.
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Data
Analytics

Franklin Street uses cutting-edge software and technology to gain valuable insights to implement risk management strategies.
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Private Client Services

Franklin Street creates risk management solutions for individuals and families of significant means. Get the protection your high net-worth life requires.
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Multifamily Insurance Market Update

We Handle All Commercial Real Estate

Industrial

Mixed-Use

Multifamily

Office

Retail

+ More

Insurance In The News​

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Program Design

We believe the process of marketing our client’s insurance program is one of our greatest strengths, however the value we deliver is knowing which markets to access. Our process consists of two key phases:

Phase One

Success is first achieved by understanding the specific risk appetite and underwriting philosophy of each market to give client’s the best results.

Step 1

Understand the needs, goals, & risk tolerance

Step 2

Understand the current property management practices and risk management initiatives

Step 3

Conduct an in-depth analysis of the portfolio and loss experience

Step 4

Develop Program Design options to obtain in the marketplace

Step 5

Complete Statement of Values Audit

Step 6

Analyze and quantify appropriate replacement cost values

Phase Two

We develop and design a best-in-class submission to deliver markets the information they need in order to provide the most favorable results.

Step 1

Develop a Submission including a creative Loss Summary

Step 2

Presentation of submission to Underwriter

Step 3

Conduct Underwriter meetings

Step 4

Conduct a coverage analysis of quotes, critique of carrier policy language, and negotiate terms with carriers

Step 5

Present the Proposal to the client

Acquisitions & Lender Compliance

Sending acquisitions to market is one of our biggest differentiators. We pride ourselves on our ability to find the most competitive placements in the market. At time of acquisition, we understand the importance of achieving the lowest cost of insurance and will pursue all available options in the marketplace to accomplish this.

Franklin Street provides unmatched value in delivering the most competitive insurance solution in the market due to our experience, access to the largest insurance companies in the world, and regional package / program markets. We consider ourselves part of your team and are dedicated to open, consistent communication and attaining the most competitive premium possible, while at the same time maintaining quality coverage that meets or exceeds all insurance requirements.

The Franklin Street Difference

  • We provide formal insurance indication on all potential acquisitions during “call for offers” process (pre-contract)
  • We ensure compliance with all lender, investor, and other third-party insurance requirements
  • We negotiate insurance requirements as needed
  • We facilitate the LOMA process for locations in flood zones in order to further lower insurance costs
  • We confirm all premiums with your team prior to releasing to lender
  • We provide a formal pricing for all potential acquisitions after conducting a detailed analysis of the location
  • We understand the importance of competitive insurance costs in the underwriting and financing of new acquisitions

Claims & Risk Management

We work closely with our clients, TPA’s, and carriers to advocate for our clients and obtain optimal results on every claim. Claims are easily reposted using our Incident Reporting System.

Franklin Street has created a “Process Map” which identifies the stages of a property claim with specific tasks to be completed. We ensure advance payments are made in which adjusters then complete and obtain approved carrier scopes on losses in a timely fashion. We work with carrier building consultants and forensic accountants to review accuracy of carrier findings to ensure they are correctly applying policy coverage interpretations.

When the injured party does not have legal representation, we first analyze the facts of the loss from the incident report. Prior to reporting to the carrier, we conduct our own investigation and discuss the incident with the injured party . Our goal is to settle claims without carrier involvement if our client has a deductible or SIR on the policy.

We oversee the adjuster’s handling of the file and ensure the investigations are completed in a timely manner. We provide the carrier with recommendations on how to handle the claim and provide our evaluation of a settlement value. With prior carrier adjusting experience, our advocates have the knowledge to ensure that claims are handled properly.

Program Administration

At Franklin Street, We:

  • Provide all documents including policies, invoices, allocations, certificates, and all acquisition documents in online client portal
  • Provide certificates of insurance evidencing coverage to all lenders and equity partners
  • Create individual invoices based on premium allocation and send to lender for payment
  • Coordinate and facilitate carrier loss control site visits
  • Review carrier inspection reports & negotiate any unreasonable repair requests
  • Review insurance binders for accuracy
  • Review policies for accuracy
  • Ensure timely delivery of policies to client along with summary of insurance
  • Conduct annual stewardship meeting
  • Handle all endorsement requests and policy changes
  • Handle and negotiate all mid-term lender requirements to modify insurance coverage
  • Oversee all program audits
  • Maintain list of all policy renewals to ensure no lapse in coverage
  • Assist in organizing renewal submissions
  • Maintain Client Service Calendar, customized to each client’s wants and needs

Data Analytics

We utilize business intelligence software to conduct in-depth analyses of the data in our clients’ portfolios, identifying favorable trends and characteristics.

With this technology, information is easily observable when reviewing the traditional submission documents that most brokers provide underwriters, allowing us to achieve a better solution. We are able to present these findings to underwriters in a creative and interactive manner minimizing their uncertainty and focusing on the positives of a portfolio.

Factors In Our Data Analysics Include But Are Not Limited To:

Occupancy

Vintage

Geographic Location

Exposure To Natural Catastrophic Perils

Construction

Fire Protection

Current Program Structure & Pricing

Loss History

In addition to utilizing this software for submissions we also use it to track claims data. Analyzing exposure and claim data, we can better project future frequency and severity of liability losses to set as a benchmark goal. This information we compile will also be shared with Underwriters where favorable to negotiate renewal premiums with carriers.

Report A Claim

This form is to be completed in the event of a loss or damage to company property. As part of an insured’s duties in managing a property claim, it is imperative the following steps are taken once a loss has occurred:

  • Make repairs if reasonable and necessary to protect the property from further damage
  • Maintain a record of all expenses incurred protecting the property
  • Separate damaged from undamaged personal property, if possible
  • Take photos of the damaged property

For more information contact claims@franklinst.com