Franklin Street has appointed Eric Smith as director of risk management and claims for the firm’s insurance division. Based out of Franklin Street’s Tampa office, Smith represents clients’ interests throughout the claims process and implements loss control strategies. Smith has more than 20 years of experience in insurance claims. He has worked in the capacity of adjuster, corporate trainer and various management roles at Liberty Mutual over a period of 12 years. Prior to joining Franklin Street, Smith worked for one of the largest privately held agencies in the country as a Claims Advocate, specializing in casualty and Workers’ Compensation claims.