Ask the Expert: How Did COVID-19 Re-enforce Our Decision to Use Technology to Better Serve Our Residents and Teammates?

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Franklin Street began using Yardi Rent Café in 2017 to enable future residents to apply online but also let current residents pay their rent and submit workorders 24hrs a day and not be reliant on the office needing to be open. So when we needed to close our leasing offices to outside traffic due to COVID-19, operationally we were still able to run applications for potential new tenants as well as provide services to our current residents while maintaining a touch-free environment and protecting them and our teammates.

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