Ask the Expert: How Did COVID-19 Re-enforce Our Decision to Use Technology to Better Serve Our Residents and Teammates?

Franklin Street began using Yardi Rent Café in 2017 to enable future residents to apply online but also let current residents pay their rent and submit workorders 24hrs a day and not be reliant on the office needing to be open. So when we needed to close our leasing offices to outside traffic due to COVID-19, operationally we were still able to run applications for potential new tenants as well as provide services to our current residents while maintaining a touch-free environment and protecting them and our teammates.