Franklin Street began using Yardi Rent Café in 2017 to enable future residents to apply online but also let current residents pay their rent and submit workorders 24hrs a day and not be reliant on the office needing to be open. So when we needed to close our leasing offices to outside traffic due to COVID-19, operationally we were still able to run applications for potential new tenants as well as provide services to our current residents while maintaining a touch-free environment and protecting them and our teammates.
