Commercial Real Estate, Capital, Insurance, Leasing & Management

Retail General Manager

Job Description

Franklin Street is currently seeking a General Manager, Retail to join our Property Management Team in Tampa, FL.

The ideal candidate must possess undergraduate degree from a regionally accredited college or university required. 7+ years of retail property management experience or other related experience paired with in-depth knowledge of financial terms and principles is required. A high level of proficiency in Microsoft Office applications preferred.

Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet the evolving needs of clients. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.

Make your next career move with Franklin Street. With seven lines of business and six offices across Florida and in Atlanta, that perfect opportunity you’ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.

Essential Functions:

  • Works as main client relationship manager for a large commercial asset. Responsible for communication, deliverables, addressing concerns and complaints, and building long-term relationships with key clients.
  • Manages the asset’s financial performance. Works with the Asset Manager to recommend strategy and tactics for achieving objectives.
  • Engaged in operating a large commercial asset efficiently in compliance with company guidelines in order to achieve maximum return on investment (ROI) for the property owners. This includes but is not limited to:
  • Directs operations to meet revenue and operating income targets.
  • Reviews rent collection performance by client. Oversees legal action as necessary.
  • Reviews and approves financial plans, annual budgets for operating expenses and capital expenditures.
  • Ensures guidelines are followed for purchasing supplies, maintaining expenses within budget and obtaining bids on appropriate property projects, etc.
  • Oversees vendor bidding and contracting processes for vendor services as required.
  • Conducts advanced financial analysis.
  • Prepares and reviews the timely and accurate preparation of all required management and accounting reports and forms, including bank deposits, monthly collection reporting, delinquency reports, accounts payable, statement of deposit accounts, human resources forms, safety reporting, and monthly market surveys.
  • Maintains proficiency with company equipment and software systems (Yardi, time management, MSOffice, Outlook, etc.) in order to review and reconcile monthly reports, communicate effectively, and follow company procedures.
  • Ensures orderly records are maintained in accordance with applicable laws and company policy and procedure.
  • Communicates regularly with SRD/VP and business partners to update them on property issues, events, and overall property performance.
  • Actively puts together an effective Engineering team including sourcing, recruitment, interviewing, selection, hiring, training, development, motivation, performance evaluation and coaching, retention, counseling, and/or terminations under the direction of the SRD/VP and the Director of Human Resources.
  • Responsible for financial planning and staffing plans for a mix of direct and pyramid reports. Approves and oversees departmental/asset budget.
  • Effectively grows team members for next level responsibilities.
  • Practices and promotes a collaborative team environment. Works with SRD/VP to create a team that supports the corporate Strategy Map while striving to create a Best Place to Work environment.
  • Ensures all employees receive adequate training which includes company policies and procedures, legal compliance, safety, and other related topics.
  • Reviews, verifies, and approves all staff time sheets on a bi-weekly.
  • Prepares and delivers performance appraisal for all direct reports.
  • Models a high level of customer service and ensures all employees display a courteous and helpful attitude towards tenants, co-workers, and all visitors to the property.
  • Models behavior in alignment with company core values: Integrity, Accountability, Hard Work, and Collaboration. Leads by example and follows company policies, procedures, and best practices, both as an individual as the leader of his/her team.
  • Provides review and counsel for the maintenance and physical operations of the property through the utilization of Maintenance Supervisor / Building Engineer, staff, and onsite vendors.
  • Ensures regular physical inspections of the property including vacant units and common areas. Recommends and/or approves alterations, maintenance, and reconditioning nans necessary.
  • Ensures property and staff maintain a safe environment at all times for tenants, guests, and staff including compliance with legal guidelines and Company standards. Executes Company safety program effectively at all times.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities:

  • 7+ years of retail property management experience or other related experience required.
  • Working knowledge of leases, contracts, financial instruments, tax laws, and construction.
  • Professional business level communication skills including the ability to read, write, and comprehend the English language at a fluent and professional level.
  • Strong communication skills paired with the ability to train and coach staff and discuss complex issues and participate in negotiations with owners and contractors.
  • Ability to comprehend, analyze, and interpret the most complex business documents including comprehensive lease agreements and vendor contracts.
  • Ability to make effective and persuasive presentations on complex topics to clients, top management, public groups, and/or employees.
  • Ability to solve advanced problems and deal with a variety of options in complex situations.
  • Attention to detail and exceptional follow-thru. Ability to respond effectively to the most sensitive issues.
  • Ability to multi-task in a fast-paced, ever-changing environment.

Education and Technical Requirements:

  • Undergraduate degree from a regionally accredited college or university required. Degree in business, finance, real estate, accounting, or related field is preferred.
  • High level of proficiency in computer skills including MS Office applications (Excel, Word, Outlook) and internet / application software is required along with a willingness and ability to learn new software programs.
  • Requires in-depth knowledge of financial terms and principles. Ability to develop and implement financial policies and procedures.
  • Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing portfolio.
  • Real Estate license preferred.
  • CPM or RPA professional designation or candidacy preferred.
  • Must possess a valid driver’s license.
  • Yardi or comparable property management software proficiency a plus.

Learn more about Franklin Street and our award-winning culture at

Driven by Our Clients, Guided by Our Expertise. Franklin Street offers results-driven, customized real estate solutions with a proactive client-first approach. We are a full-service firm with a small firm feel. From capital and insurance, through sales, leasing, and property management, Franklin Street is fully committed to delivering the integration, expertise, and support you need to succeed.

Drive, Passion, Commitment. We are fiercely dedicated to fostering an environment that promotes our core values of accountability, collaboration, integrity, hard work and innovation. We have high expectations for ourselves and others and care profoundly about supporting and celebrating our teammates and communities.

We are one TEAM. At Franklin Street, we pride ourselves on our culture. We are committed to our communities and operate as one team, one family.

We are invested in you. We encourage our team members to strengthen their capabilities and are invested in the success of everyone’s career.

We win big and celebrate. We take the time to enjoy the progression of each other’s achievements and recognize our collective success. In our culture, hard work comes with exceptional rewards.

Franklin Street offers competitive salaries, medical – including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company sponsored philanthropy events.

Must be able to successfully pass pre-employment (post offer) drug screen and background check.

Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.

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