Commercial Real Estate, Capital, Insurance, Leasing & Management

Claims Coordinator

About the Job

Franklin Street is currently seeking an Insurance Claims Coordinator to join our Insurance Team in Tampa, FL.

Position Overview:

The Insurance Claims Coordinator will provide support to insurance agents by coordinating all claims related activities to enable agents to reach a high level of production and provide exceptional customer service to clients.

Essential Functions

  • Responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims.
  • Perform efficient and timely data entry of claims information into the agency management system in accordance with Franklin Street Best Practices.
  • Provide frequent communication to clients based upon established timeframes.
  • Report claims to the carrier within 24 hours of notification and follow-up for claim acknowledgements from carrier and provide information to insured.
  • Obtain loss runs from carriers for claim review.
  • Update claim review profiles with all open claims and ensure financials are accurate.
  • Set up conference calls and appointments.
  • Create monthly claim reports to clients.
  • Obtain status updates from carriers on open claims as directed by claims team.
  • Take notes during conference calls.
  • Serve as a technical resource for the Commercial Lines Department by providing a review of claim information.
  • Communicate proactively and often with the Franklin Street sales and service teams on client’s claims.
  • Initiate and effectively communicate business process improvement strategies, providing alternate solutions and guidance.
  • Maintain good rapport with insurance company representatives.
  • Initiate, respond to, and complete correspondence with client, carrier, adjuster, producer, colleagues and management in a timely and professional manner.
  • Performs other duties as assigned.


  • Associate’s or 4-year college degree preferred.
  • Insurance customer service or claims adjusting experience preferred.
  • Microsoft Office 365, OneNote, SharePoint proficiency preferred.
  • Intermediate to high level of proficiency required in: Microsoft Office including, but not limited to Outlook, Excel, Word, Power Point, and related software.
  • Ability to type at least 45-50 wpm.
  • Experience in insurance claims processes.
  • Ability to interpret and explain basic claims information and to respond accordingly.
  • Ability to utilize effective consultation and negotiation techniques during challenging situations.
  • Demonstrates ability to be approachable by all internal colleagues.
  • Ability to maintain positive customer relationships.
  • Professional business level communication skills including the ability to read, write, speak and comprehend the English language at a fluent and professional level (both in person and over the phone).
  • Strong attention to detail in composing, typing, proofing materials and a passion for accuracy.
  • Knowledge of correct grammar, spelling, punctuation, capitalization and style to prepare a wide variety of correspondence.

About Franklin Street:

Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients’ evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions—Real Estate, Capital, Insurance, Property Management, and Project Management—Franklin Street offers unmatched value and optimal solutions for clients nationwide.

Make your next career move with Franklin Street. With seven lines of business and six offices across Florida and Atlanta, that perfect opportunity you’ve been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.

Learn more about Franklin Street and our award-winning culture at

Franklin Street offers competitive salaries, medical – including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company-sponsored philanthropy events.

Must be able to successfully pass pre-employment (post-offer) drug screen and background check.

Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.

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